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Copyright © 2020 leroyluar.com. All rights reserved.

Returns + Refunds

If you’re looking to return or exchange your order for whatever reason, I'm here to help! I offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must be returned in original packaging

  • Returned items must have no visible signs of wear, use or non-manufacturing related damage.

To initiate a return or exchange, please complete the following steps:

  1. Once you've mailed out the product to be returned, reach out to me through the contact form. Remember to

    1. select Returns + Refunds in the subject title 

    2. Attach a copy of your order confirmation for the products you wish to return or exchange.

  2. I will process your refund (excluding cost of shipping and handling which will be borne by yourself) as soon as the product arrives.

Custom Orders

I have included a text option on each order page should you require a particular piece recreated to size. If you're looking to commission a Custom Order, reach out through the contact form and select Custom Order in the subject title.

Shipping

I use DHL/FedEx for US and international orders as well as Pos Malaysia for those being delivered within Malaysia. The estimated shipping timelines are listed below and does not account for any unforeseen delays on the courier's end. Keep in mind depending on the postal code, express shipping option may not be available.

Canada/US
Expedited Shipping: 2 business days from the dispatch date
Express Shipping: 1 business day from the dispatch date

International
Your order will be shipped via DHL express and delivered between 3-5 business days from the dispatch date

Purchasing

All orders are quoted in USD. Purchases are to be confirmed through your Paypal account.