you will be served by a variety of providers including posmalaysia, dhl, fedex, gdex and j&t where appropriate
all packages are gift ready and includes a gift box, jewelry pouch as well as a product certificate. if your package is to be delivered to your giftee directly, i'd be happy to include a personalised message as per your instructions upon checkout.
for ready made pieces, please allow up to 2 business days for me to process your order. after which, the shipping transit guidelines are as follows:
domestic: 2-3 days
international shipping: up to 14 working days
Please allow for local destination customs processing time.
all your orders will be listed upon delivery as gifts. however, the responsibility for any duties and taxes imposed by customs in the receiving country will rest with the customer. please contact your local customs offices if you would like to seek more information regarding taxes and duties.
exchanges and returns for store credit on all items are accepted except for earrings (for hygienic reasons) and bespoke items.
request and return/exchange requests are only valid within 5 days of receiving the item.
item/s must be in its original condition (not altered in any way) and returned in the original box and packaging.
the cost of the original freight and return will not be reimbursed or refunded.
all costs (including freight, customs and duties) incurred for returning item/s for an exchange or refund is to be borne by the customer. In cases where customers are exchanging items, customers are responsible for shipment cost both back and forth.
you may request for a return / refund on your purchase through the contact page